We are always here to help! Whether you have a question about a product, need assistance with your recent order, or want to report an issue, the TrueKeys support team is ready to assist you.
How to Reach Us For the fastest response, please send us an email. If you are contacting us about an existing order, please include your Order ID in the subject line so we can help you more efficiently.
Thank you for checking! Here is our direct support email:
support@truekeys.store
(Please include your Order ID in the subject line)
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Wait! Just to be sure…
To save your time, please confirm that you have checked the following:
Email Accuracy: Ensured you entered the correct email address during checkout. A simple typo means your keys were sent to the wrong inbox!
Time & Spam: Waited up to 8 hours and checked your Spam/Junk folder.
Order Status: Checked your real-time updates on the Track Order page.
Code Redemption: All our keys are verified and 100% working. Please ensure you enter the code exactly as shown (no extra spaces) and on the correct platform.
Top up ID: Verified that you provided the correct Player ID/UID for top-ups.
Support Hours: Our team aims to respond to all inquiries within 12 to 24 hours. We appreciate your patience and assure you that every email is read and handled by our dedicated support staff.
Note: We currently do not offer phone support. All customer service is handled securely via email to ensure we have a proper record of your request.
